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AI use case inventory

Every AI use case at Pega, in one place

A single structured view of what AI work exists, where it lives, how mature it is, and whether it's working — across every department.

Use cases
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Current (in progress / live)
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Future (backlog)
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Departments active
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Archived {{ lastArchived.name }} — out of the inventory but recoverable. Restore
You drilled in from Reporting · Overview{{ reportingReturnChart }}. Your report view is saved. ← Back to Overview
Searching…
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Group
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Use case
Org priority
Automation Type
Status
Tags
Updated
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No use cases match these filters. Clear filters
Tag
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This use case is archived — hidden from the inventory and reports, but its history is kept.
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Description

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Success criteria

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Details
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Activities & time savings

Break the use case into the concrete activities it touches, and capture the minutes each takes before and after AI. We roll it up into hours saved per year.

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Activities
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Est. hrs / year
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Avg faster
Activity
Frequency
Before
After
Hrs/yr
Reduction
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No activities captured yet. Add the tasks this use case covers below — for each one, how long it takes today versus with AI — and we'll estimate the time it saves.
Similar use cases

Found automatically by shared skill or tool — a starting point for reuse.

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Priority
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Business priority
Set by {{ sel.deptName }} · 1 = highest
You can only set business priority for departments you lead.
Organizational priority
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Set by executive leaders
Only executive leaders and admins can set organizational priority.
Where it lives
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Business owner · {{ sel.owner }}
History

Priority and status changes — who did what, and when.

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No history yet. Priority and status changes will be logged here as this use case evolves.
Reporting

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No use cases mapped yet

A use case is one concrete task a team does that AI could help with — captured with its problem, owner, and status. Status runs Idea → Discovery → Feasibility → Planned → In development → Pilot → Live. {{ lensName }} hasn't mapped any yet.
Use cases
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Status mix
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Automation type mix
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All use cases
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Top priorities

This team's top 5 by Business priority — the signal leaders see.

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Reporting

Compare priorities across the organization

Departments set their own Business priority on their top use cases. Executives layer an organizational priority on top. Where the two diverge is where the conversation is.

Business priority set
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Top org priority (High)
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Awaiting exec rating
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Drift
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Top priorities by department

Each row is a department, ordered by Business priority #1 (left) to #5 (right). Use the dropdown in any slot to change a use case's Business priority.

Department
Priority {{ rh }}
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—
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Alignment: Business priority vs org priority

Top-left = agreement (a dept's #1–2 the org also rates high). Bottom-left & top-right = divergence worth a look.

Priority ↓ / Org →
Org 1
Org 2–3
Org 4–5 / unrated
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Drift — needs attention
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Stuck >30 days in a stage, or a high-priority use case with no recent update.

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Reporting

The state of AI at Pega

Counts and distribution across the portfolio. Click any bar to open the matching use cases in the inventory.

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Total use cases
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Current
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Future backlog
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Live in production
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This record is locked to {{ editLockOwner }} while you edit. The lock is released on save or cancel and expires after 60 minutes of inactivity.
Read by everyone scanning the inventory — make it recognizable at a glance. Maximum 101 characters.
Read by leaders deciding whether to invest — what's painful today, and for whom. Maximum 1001 characters.
Groups and rolls up the inventory by team.
Person accountable for the outcome — who to ask.
How humans and AI interact.
Where it stands today.
Changes to status are recorded in this use case's History — stamped with your name and the date — so the audit trail stays intact.
Select up to 3 predefined Focus Area strategic initiatives.
Maximum of 3 tags per use case — remove one before adding another.
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Optional — sharpen it later
Deferred

None of this is required to make the use case findable. Organizational priority is set separately by executive leaders.

How will you know this use case is working? Define measurable outcomes. Maximum 1001 characters.
Activities & time savings
Optional {{ formActivityCount }} activities · {{ formActivityHoursYr }} est. hrs/yr saved

Break the use case into the tasks it touches. For each, capture how long it takes before and after AI — we estimate hours saved per year.

Activity
Frequency
Before
After
Hrs/yr
Reduction
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{{ a.after }}m
{{ a.hrsYr }}
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Archive this use case
Hidden from the inventory and reports, but its history is kept. Only admins can do this.
Upload a document — we'll read it for you

Drop in a PDF, Word, PowerPoint, Excel, Image, or Text file describing your AI ideas. We read it and draft use cases you can review before creating. Or upload a filled-in CSV template. We'll draft up to 50 use cases from a single file.

Reading {{ bulkFileName }} and drafting use cases…
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Loaded {{ bulkFileName }} — {{ bulkValidCount }} ready{{ bulkAttentionText }}
Prefer a spreadsheet?

Download a CSV with the right columns and one example row, fill it in, and upload it above. Add one use case per row — up to 50 use cases per file. Name, Description/problem, Department, Automation Type and Status are required; separate Tags with a semicolon.

Fields we capture: {{ bulkColsText }}
Preview · {{ bulkRowCount }} rows
Row Use case Status Result
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Description
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Department
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Tags
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Administration

Manage the inventory

Review the listings within your access rights and maintain records where permitted.

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Use case
Department
Lifecycle
Record
Actions
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No listings match your search.
No records available
There are no AI use cases within your current access rights.
Users and role assignments
Users may hold multiple roles. Their effective access is the union of the assigned permissions.
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Add user profile
Department leaders
These names appear beneath department headings in the catalog and department views. Add one or more leaders per department by email to control who can set that department's business priority — names can be duplicated, emails are unique.
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{{ su.name }} {{ su.email }}
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Add role
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Description

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The priority
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Business priority
Set by {{ qv.deptName }} · 1 = highest
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Organizational priority
Set by executive leaders
Where it lives
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Business owner · {{ qv.ownerName }}
Details
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Export inventory data
Choose the fields and authorized records to include in the CSV.
Fields
Records{{ exportRecordCount }} available
No authorized records match the current catalog filters.
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Archive this use case?

{{ confirmArchiveName }} will leave the inventory, reports, and prioritization. Its record and history are kept, and it can be restored anytime.

To permanently delete a duplicate or test entry, an admin can do that from the archive.